Our returns policy is valid for 30 days after purchase. 

We will replace any stock damaged in transit, please email us a picture of the item and some info and we will discuss with you.

If your item has not arrived please contact us.

In order to be valid for return the item must be unused.

Items not valid for return:

- Digital Products (downloads etc)

- Gift Cards

Refunds:

Once the item has been returned and condition of the item verified we will refund direct to the card / paypal account you used to pay, if you wish to receive the refund in a different manner please confirm with us via email. 

Partial refunds will be used in the following situations:
- Package has already been opened / used 
- Any item not in its original condition 
- Any item that is returned more than 30 days after delivery

Shipping: 

You are responsible for shipping back to us for refunded items. 

All shipping is non-refundable. 

Help: hello@trappedanimal.com

Crowdfund Campaigns: We endeavour to meet all promises made by artists on our crowdfund campaigns, we cannot guarantee delivery of bespoke rewards but will arrange refunds if we agree that a reward is not delivered as sold.